Gamer Van Services In Suffolk

Terms & Conditions

In order to reserve your booking, we require a £50 deposit. The payment methods we
can accept are:
• Cash
• Bank Transfer
We cannot reserve any events without a deposit.
All balances must be paid in full prior to or on the event day

CANCELLATION

• Deposits are non refundable unless we deem to be exceptional circumstances, PlayerZone has the right to deem what is exceptional.
• PlayerZone Party Van reserve the right to cancel any booking taken at any stage up to the time of the event due to circumstances out of our control such as extremely bad weather, staff illness or any unsolvable technical issues. If an alternative date is not achievable then all deposits and/or final balances paid will be refunded in full without delay.
• We reserve the right to abandon any event upon arrival if we cannot park safely or access the proposed space safely or without your assistance. In this event no refunds will be made of any amount.

ON SITE

• It Is the Event organisers responsibility to ensure there is adequate parking at the agreed location, that the ground is flat enough, and there is adequate access to the proposed parking place.
• It is your responsibility to liaise with neighbours etc that could block our access, any delays may impact on your booked Gaming time.
• We reserve the right to abandon any event upon arrival if we cannot park safely or access the proposed space safely or without your assistance. In this event no refunds will be made of any amount.
• Any parking fees are the responsibility of the event organizer.
• We accept no responsibility for any damage to driveways or ground parked on
during the event.

POWER

• It is the event organisers responsibility to provide access to one standard plug sockets within 20 metres of our parked position, failure to provide this could mean having to abandon the event with no refunds given.
• PlayerZone Party Van hold no responsibility in the highly unlikely event of any damage caused to the power supply for the event.
• However if power access is not available on site we can provide a generator booked in advance of the event at a surcharge of £30.00

AGE APPROPRIATE GAMING

• After a booking has been confirmed, it is the party organisers responsibility to liaise with the parents or other involved parties regarding age appropriate gaming and passing onto us any limitations that they would like us to put in place during the party.

BEHAVIOUR

A responsible adult is always required to supervise children throughout the event.

• Any Damage caused to our Equipment or Van during the event that we deem because of improper behaviour or vandalism is not condoned.
• We reserve the right to charge to the event organizer the reasonable costs of repair or replacement and/or abandon the event without warning with no refunds given.
• PlayerZone Party Van do not tolerate bad language, threatening or aggressive behaviour within the van or towards our staff or other members of the event, in reflection to this we reserve the right to remove anyone from the van as necessary or end the event at any time with no refunds.
• We reserve the right to request the removal of any member of the event party from the van if there is adequate reasoning to believe they are under the influence of drugs or excessive alcohol consumption. Failure to comply to these rules may result in a stoppage of Gameplay temporarily or in full.

SAFETY CONSIDERATIONS

A responsible adult is required at all times to supervise children throughout the event.

• Every effort has been made to ensure our van is safe, clean and fit for purpose and that it complies with all Health and Safety requirements but anyone entering or exiting the Gaming Van do so at their own risk.
• No food or drink is to be consumed within our Gaming Van unless granted by our team.
• No smoking or vaping within our Gaming Van.
• All adult members of our staff are DBS certified.
• PlayerZone Party Van have full public Liability insurance to a sum of £1m which can be requested at any time prior to the event day.
• The Gaming Van experience is not suitable for anyone who suffers from photo sensitive conditions. We hold no responsibility over any event member who may suffer from any form of photo sensitive related incident.
• Any Damage caused to our Equipment or Van during the event that we deem because of improper behaviour or vandalism is not condoned.

GDPR PHOTOGRAPHY AND SOCIAL MEDIA

PlayerZone Party Van is compliant with GDPR, to support our marketing purposes, we would request the following:

• We will request that consent forms are completed prior to capturing any video, still or audio files for use on our website and social media platforms.
• We love seeing all your pictures and videos from your events, so please do continue to tag us in your posts on social media posts.

INTERNET AVAILABILITY

Our Van is equipped to be self-sufficient for online gaming via 4G.

• In the event we are unable to source sufficient 4G due to bad positioning or in rural areas we may request the use of the event organisers Internet via Ethernet cable.
• If insufficient internet is still not available, then every effort will be made by our staff to not allow this to affect the enjoyment of the event and offline gameplay will be prioritised.
• We are in no way obliged to offer any discount to the event organiser if certain Games or Gameplay is unavailable due to lack of internet reception.

TERMS OF USE

• PlayerZone Party Van and the gaming consoles and games within are for private use only.
• PlayerZone Party Van do not charge the members of any event to play on our consoles, any use is completely free of charge.
• The fee stipulated by PlayerZone Party Van on our website or conveyed in any other way is a hire fee for a set time period with our specially customised van and the A/V equipment, providing a one off event environment for up to 12 people.  Event participants can bring and play their own games if they want.
• We reserve the right to amend any service details for example pricing, service maps, time frames of events without notice. Any booked events will not be affected

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© Copyright 2021   |  PlayerZone Party Van Ltd | Company Reg: 13425580 | Gamer Van Services In Suffolk